Review Methodology

This page sets out exactly how an operator earns a score on Review My Casino, what we check, how we check it, and what would keep an operator off the site entirely. A rating you can't see the reasoning behind isn't worth much, so we publish the reasoning.

What We Review

We cover online casinos, sportsbooks, poker rooms, and sweepstakes-model platforms that hold a licence from at least one recognised regulatory body. Unlicensed operators, and platforms in markets where they can’t legally operate, don’t get reviewed or scored here — that’s a hard line, not a factor we weigh against everything else.

Scoring System

Every operator is scored out of 9.5. We cap the scale below 10 on purpose, no operator is flawless, and 9.5 reflects an exceptional result across every category we test, not perfection. The overall score is built from these weighted categories, each contributing a different share based on how much it actually affects a player’s experience:

  • Licensing & Security — regulator, encryption, identity-verification standards

  • Game & Betting Selection — range, quality, provider reputation

  • Bonuses & Terms — real value once wagering requirements and caps are factored in, not the headline number

  • Banking & Withdrawals — deposit/withdrawal options, verified processing times, hidden fees

  • Customer Support — response time and quality across whichever channels the operator actually offers

  • Mobile Experience — tested on a real device, never assumed from the desktop site

  • Responsible Gambling Tools — deposit limits, self-exclusion, and reality checks that are actually available to a player, not just mentioned in a policy document

 

Because the score is produced by running an operator through this checklist, there’s no separate step where it can be adjusted afterward, a higher score isn’t something an operator can request or negotiate.

Research & Testing Process

Every review follows the same sequence:

  1. Verify the licence directly against the regulator’s public register

  2. Create a real account and complete registration and identity verification as a genuine player would

  3. Read the current terms and conditions in full, rather than relying on the promotional summary

  4. Test customer support directly — live chat, email, or phone, depending on what’s offered — and record actual response times

  5. Test the mobile site or app on a real device

  6. Record games and betting markets as they actually appear inside the account, not from the operator’s marketing page

This direct-access process is what separates a review here from one built off an operator’s press kit.

What Disqualifies an Operator

A small number of issues remove an operator from recommendation entirely, regardless of how it scores elsewhere:

  • No valid licence from a recognised regulatory body

  • A documented pattern of withheld or refused withdrawals the operator hasn’t resolved

  • Deceptive bonus terms — for example, conditions written to make the bonus effectively unattainable

  • No functioning responsible gambling tools

How Often We Update Reviews

Reviews are re-verified on a recurring schedule and revisited immediately if we learn of a licensing change, an ownership change, or a significant, verifiable pattern of complaints. Every review shows the date it was last checked.

The Honest Limitation

We test each operator directly, but we can’t verify every internal system it runs, the exact mechanics of a game’s random number generator, for instance. Where we’re relying on a third-party testing certificate or regulator audit rather than something we verified ourselves, the review says so.